FAQ

Can I pay by credit card?

Yes! We accept all major credit cards through our secure Shopify Payments system, so you can pay quickly and safely at checkout.

What’s your response time on emails or calls?

Our team is available Monday through Friday, from 8:00 AM to 5:00 PM Eastern Time (ET). During these hours, we aim to respond to all emails and calls within 8 business hours or sooner. If you reach out after hours, we’ll get back to you the next business day. Your questions and uptime are always a priority for us!

Where do you ship from?

All of our equipment ships directly from the Groen Automation factory at 3611 S Adams St, Marion, IN 46953 (USA). From there, we arrange secure crating and freight delivery to your location—whether across the U.S. or internationally.

Are your machines certified for use in my state?


Yes. Our machines are designed to be used in all U.S. states, and there are no regulations that prohibit operating this type of equipment. They are standard industrial systems for processing and packaging legal plant material. However, it’s always best to ensure your overall operation complies with local cannabis or hemp licensing requirements, as those vary by state. If you have any questions, we’re here to help!

Can I place bulk orders for multiple machines?


Absolutely! We handle bulk and multi-unit orders for growers and processors scaling up operations. Whether you need several Drum Sorters, Gram Masters, or a combination, we’ll work with you on scheduling, volume pricing, and shipping logistics to keep your project on track.

Any questions we missed?

Any questions we missed? Our customers have questions — and we have answers. These are some of our most frequently asked topics, but if there’s something we didn’t cover, please reach out. We’ll get back to you as soon as possible. 📩 support@trapazco.com